Privacy policy.

The Cotswold Pie Co understand how important your privacy and security is, and that is why we are committed to making our website (www.cotswoldpieco.co.uk) as safe as possible and to give you the best experience from the initial browsing, to the ordering, right up to the moment you finish the last crumb. When we make our pies, we fill them only with high quality ingredients and no nasty bits, and we want our website to do the same. We want you to have as much confidence in shopping with us, as we have in making these pies. In our Privacy policy we will outline as much as we can, but please be aware that changes in this policy may be made over time. Any changes will be made on this page, so please check here for the latest information.

This policy describes how your personal information is collected and used when you visit or order a pie using www.cotswoldpieco.co.uk (referred to also as “our website”).

What is GDPR?

GDPR is the General Data Protection Regulation which came into effect in 2018.

PERSONAL INFORMATION WE COLLECT (AND WHY)

We, at The Cotswold Pie Co, are committed to making this website as safe and trusted as we possibly can, and give you the best user experience every time you visit our website (we wouldn’t be surprised if you came back for more!). We have applied the regulations required in England and in the European Union regarding your personal data protection.

When you visit our website, personal information such as; information about your browser, network and device; web pages you visited prior to our website; and your IP address, are collected to power certain functions of our website. There is more detail of the specific sections below, but if you have any further questions, please contact us.

Analytics

The Cotswold Pie Co collects personal data (including information about your browser, network, and device, web pages you visited prior to coming to our website and your IP address). This information may also include details about your use of our website (including: clicks, internal links, pages visited, scrolling, searches, timestamps). We share this information with our analytics provider to learn about site traffic and activity. By doing this, we get a feel of how or website is used so we can improve it and make sure that it runs as smoothly as possible to give you the best customer experience.

Cookies

Our website uses cookies (and pies) and similar technologies. These are small files or pieces of text that download to a device when a visitor accesses a website or app. You should be able to see active cookies in your browser’s settings, or clear them from your browser or device. Some functional and required cookies are always used. These allow our website to be securely served to you by our hosting platform, and allow you to visit, navigate and use key features on our website.. Analytics and performance cookies are also used when the cookie banner is acknowledged. We use analytics cookies to view site traffic, activity and other data, These cookies allow us to see how our website is used so we can do our best to make it better for you, but we promise you won’t find any in your pies.

Customer accounts

If you create a customer account on our website, we collect personal information in order to improve our checkout experience and customer service, and to fulfill your orders. This information may include your billing and shipping address(es), order details, contact details (name, email address, phone number). This information is shared with our hosting provider so that the website services can be provided to us.

Emails & mailing list

Mailing List

If you choose to sign up to our mailing list, we store the data that you provide to us, including your name and contact details. These are stored so that we are able to to send you all the Cotswold Pie Co updates, and you can have the latest updates and offers sent straight to your inbox - it’s as easy as pie!

Abandoned cart emails
Being a family-run company, we are all too familiar that other things can often get in the way of what you are doing. We wouldn’t want you to forget about your order and so if all of the following occur, we will send you an automated email within 24 hours after your shopping cart has been abandoned; you are logged into your customer account or have entered your email address at the checkout; you have added a product which is in stock to your basket; you leave our website or close your browser without completing your purchase. You can unsubscribe to these at the bottom of the email. The email will link back to our website where you can pick up where you left off to complete your purchase.

Marketing emails

We may send you marketing emails, which you are able to unsubscribe to, at any time, by clicking the link at the bottom of the email. We share your contact information with our email marketing provider so these emails can be sent.

Order and account emails

There are some emails we must send, such as emails about your order (e.g. purchase confirmation) or account activity (e.g. password reset). It is not possible to unsubscribe from these emails. We share your contact information with our website hosting provider so that these emails can be sent.

Fonts

thecotswoldpieco.co.uk uses font files from Google Fonts and Adobe Fonts. So that our website can properly be displayed to you, servers where the font files are stored may recive personal information about you, including; information about your browser; network or device; your IP address.

Visitor data

For customers

When you make a purchase through www.cotswoldpieco.co.uk (or from us in another way such as a direct email order) we collect personal information from you to process or fulfill the order. We may collect information such as; your billing and shipping address; details relating to your purchase; email address; name; phone number. We share this information with our online store hosting provider so that the website services can be provided to us. We use this for reasons such as making your account more accessible or retaining proof of your order, again to give you the best customer experience, and make it as simple as possible for you to get your pie when you want it. As you go through the checkout, our website may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For website visitors

Our website host collects personal data when you visit www.cotswoldpieco.co.uk, including; information about your browser, network and device; web pages you visited prior to coming to our website; your IP address. Our hosting platform needs the data to run this website, and to protect and improve its platform and services. The data is analysed in a de-personalised form.

Embedded content from other websites

Areas of our website may use embedded content. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. You will need to check the privacy policy of those websites to see how they use your data.

your rights

If you have would like to request that we remove your personal data or you would like to know more about it, just drop us an email. We are unable to erase any data we are obliged to keep for administrative, legal, or security purposes.

MORE INFORMATION

Should you require further information or you would like us to remove your personal information, please drop us an email.